The Social Housing in Action group or SHIA formed to take action on social housing in the Lethbridge area. They developed a plan of action for the first years and accomplished a great deal, but there was more to accomplish! Laurie and Robert Benn were asked to help facilitate the participating organisational representatives in a renewal of the housing plan.

To honour the work done to date and help all the participants understand the progress made so far, Rob and Laurie built an introduction mural illustrating the history and accomplishments of the organization to date. This graphic worked well as prop to help tell the story of SHIA.

Once everyone was brought on to the same page by the introduction mural Laurie and Rob used their graphic facilitation, COGS and World Cafe processes to help the group discuss the current needs for social housing in Lethbridge and then plan for the future.

All the murals and recording made during the workshop were digitally photographed and published in a report of the days activities. The introductory mural was laminated and is still being used to tell the story of SHIA to potential Stakeholders and interested comunity members.

• Love the graphic displays - excellent way to highlight the important areas and combining all the information.
• Facilitators did a very good job organizing us and pulling us together - Great brainstorming.
• Well organized/ thoughtful, inclusive.
• I loved the graphic facilitation, the process worked well.· I really liked this approach - a kind of puzzle solving done by colour and design.
• The visual presentations really supported the day.
• I gained more clarification, understanding and felt a part of the process.
• Very interesting.
• I liked the way things went
• Very interesting day.

• The visual aspect of this workshop is very effective and highlights the important points that surfaced.
• The visuals are great!
• Very energizing.· Next time: tables in a half circle - easier for speakers to see each other, use a hand-up rule to break the 'all at once talking'.
• The visual presentations really supported the day. The interaction methods were great!
• Enjoyed the session
• Pictorial representations really added to understanding.
• Thank-you for the professional way you helped make things come alive

• There was good energy in the room from beginning to end.
• Timing was excellent.
• Thank-you.
• Very painless and fun way of doing strategic planning - time went very quickly.
• I loved the creativity.
• Thank-you and I hope SHIA invites the Positive Culture Company to work with us again.
• You two were great presenters. You are so artistic and work so well as a team making it interesting all the time.
• The day was not only enjoyable but effective and helped us focus our vision.
• Great facilitators! Great venue, food great!!
• I would recommend this process to others.
• Very good when everyone got involved, thank-you for letting me be heard